Terms & Conditions
We want to ensure that your event runs smoothly, so we have developed the following terms and conditions for off-premise catering services:
Payment Terms:
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A deposit of 50% of the total catering package price is required to confirm your booking.
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Full payment must be made no later than 5 days prior to the event.
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If full payment is not received by the due date, TTC does not guarantee that the preparation of the event can be done smoothly.
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Payments can be made via cash, bank transfer or online payment. Details can be found in the Invoice given.
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Guest Count:
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A final guest count is required 5 days prior to the event.
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This count will be used to determine the quantity of food and staff needed for your event.
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If the final guest count is lower than the estimated count, the deposit is non-refundable.
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If the final guest count is higher than the estimated count, we will do our best to accommodate the additional guests.
Menu Selection:
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At any time before the event, if any of the product is out of stock, TTC will inform and propose an alternative option that is similar to the product ordered or suggests cancellation of the particular product (in this case, a refund will be done if payment has been made)
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Menu items can be customized to meet your specific needs.
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All dietary restrictions and special requests must be communicated at the time of order.
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We reserve the right to substitute menu items if necessary due to product availability.
Waiter:
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Our waiters are responsible for setting up and cleaning up the catering area, serving food and beverages, and ensuring that guests are satisfied with their dining experience.
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Our waiters are trained to provide professional and courteous service to all guests.
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Our waiters will arrive dressed in professional attire appropriate for the event.
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The standard rate for waiter services is RM140 for a 5-hour event and RM180 for up to an 9-hour event.
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Additional fees may apply for events lasting longer than 9 hours or for events that require additional staff.
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The number of waiters required for an event is determined based on the number of guests and the type of service requested.
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The final number of waiters required for an event will be determined during the event planning process.
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Waiter services are typically provided for the duration of the event, including setup and cleanup time.
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Additional fees may apply for events that require waiters to arrive earlier than the scheduled start time or to stay later than the scheduled end time.
Food Quantity and Consumption:
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We will provide sufficient food based on the final guest count provided to us prior to the event.
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We are not responsible for any insufficiency of food if the actual number of guests exceeds the final guest count provided to us.
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Additional food can be provided upon request, subject to availability and additional fees.
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Food should be consumed within 4 hours of delivery to ensure freshness and quality. Any remaining food after this time should be discarded.
Set Up:
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We will arrive at the event location at least 1 hour prior to the event start time to set up the food.
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All equipment and rentals must be returned in the same condition as when they were received.
Liability:
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We are not responsible for any injuries, damages, or losses that occur during the event.
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We are not responsible for any damages or losses to the event venue or equipment caused by our staff or equipment.
Force Majeure:
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We are not liable for any failure or delay in performance due to circumstances beyond our control, such as acts of God, natural disasters, or labor disputes.
By placing an order with our catering service, you agree to the above terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.