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Event Terms & Conditions

We want to ensure that your event runs smoothly, so we have developed the following terms and conditions for off-premise catering services:
 

Payment Terms:

  • A deposit of 50% of the total catering package price is required to confirm your booking.

  • Full payment must be made no later than 5 days prior to the event.

  • If full payment is not received by the due date, TTC will not proceed with any preparation for the event.

  • Payments can be made via Credit/Debit Card, Bank transfer or Online payment. Details can be found in the Invoice given.

Loading Bay Requirement:

The client is mandated to notify us of loading bay requisites no less than five days prior to the scheduled event, failing which TTC shall be absolved of any responsibility for punctuality on the event day.

Halal Food Policy:

In strict adherence to halal dietary standards, the client is categorically prohibited from deploying TTC equipment and cutlery for non-halal items. Breach of this provision shall warrant a charge of RM 100.

 

Guest Count:

  • A final guest count is required 5 days prior to the event.

  • This count will be used to determine the quantity of food and staff needed for your event.

  • If the final guest count is lower than the estimated count, the deposit is non-refundable.

  • If the final guest count is higher than the estimated count, we will do our best to accommodate the additional guests.

Setup Time Requirements:

TTC requires a minimum period of 90 minutes preceding the scheduled serving time for setup. In the event that less than 90 minutes are allocated for this purpose, TTC shall not assume liability for any resultant delays in service.

Illustrative Representations:

It is imperative to note that any visual representations displayed on the website and promotional materials are intended solely for illustrative purposes and should not be construed as definitive depictions of the actual food items.

 

Menu Selection:

  • At any time before the event, if any of the product is out of stock, TTC will inform and propose an alternative option that is similar to the product ordered or suggests cancellation of the particular product (in this case, a refund will be done if payment has been made)

  • Menu items can be customized to meet your specific needs.

  • All dietary restrictions and special requests must be communicated at the time of order.

  • We reserve the right to substitute menu items if necessary due to product availability.

Waiter:

  • Our waiters are responsible for setting up and cleaning up the catering area, serving food and beverages, and ensuring that guests are satisfied with their dining experience.

  • Our waiters are trained to provide professional and courteous service to all guests.

  • Our waiters will arrive dressed in professional attire appropriate for the event.

  • The standard rate for waiter services is RM140 for a 5-hour event and RM180 for up to an 9-hour event.

  • Additional fees may apply for events lasting longer than 9 hours or for events that require additional staff.

  • The number of waiters required for an event is determined based on the number of guests and the type of service requested.

  • The final number of waiters required for an event will be determined during the event planning process.

  • Waiter services are typically provided for the duration of the event, including setup and cleanup time.

  • Additional fees may apply for events that require waiters to arrive earlier than the scheduled start time or to stay later than the scheduled end time.

 

Food Quantity and Consumption:

  • We will provide sufficient food based on the final guest count provided to us prior to the event.

  • We are not responsible for any insufficiency of food if the actual number of guests exceeds the final guest count provided to us.

  •  TTC is under no obligation to accommodate changes or amendments to the arrangement requested by the client within a timeframe of fewer than five working days preceding the event

  • TTC disclaims responsibility for food quality or instances of contamination/poisoning in the event that food is consumed more than 4 hours after the designated serving time.

Unforeseen Circumstances:

  • TTC shall not be held accountable for the outcome of events impeded by unforeseen circumstances. Such circumstances encompass, but are not restricted to, natural disasters, civil unrest, strikes, and states of war.

Liability:

  • We are not responsible for any injuries, damages, or losses that occur during the event.

  • We are not responsible for any damages or losses to the event venue or equipment caused by our staff or equipment.

Public Holidays Surcharge:

A supplementary fee of RM 200 shall be imposed for catering services rendered on ALL Malaysia Public Holidays

By placing an order with our catering service, you agree to the above terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.

 
If you feel that we are not abiding by this privacy policy, you should contact us immediately at 010 988 7606 or via email.
 
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