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Compensation and Discount Policy
Quality Assurance:
At Tasty Touch Catering, we are dedicated to delivering exceptional food and service quality to our clients. Our commitment includes stringent adherence to quality control measures such as sourcing fresh ingredients, maintaining impeccable food hygiene standards, and following standardized recipes and procedures.
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Client Satisfaction:
Client satisfaction remains our paramount concern. We continuously strive to not only meet but exceed our clients' expectations with every catering event. We highly value open communication and feedback from our clients concerning their catering experience, particularly regarding the quality of the food served.
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Compensation & Refund Policy:
In line with our commitment to excellence, we have established the following policy to address any discrepancies that may arise:
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Quality Standards:
The concept of "Quality Standards" can vary from one individual to another, as satisfaction levels are subjective and can differ among customers. Recognizing this variability, Tasty Touch Catering acknowledges that while some customers may be content with the food provided, others may find it unsatisfactory. To address this issue and ensure fairness to both parties, we offer a discount ranging from 5% to 7% on the specific food that are deemed unsatisfactory based on the agreed-upon standard. This approach aims to provide a balanced resolution that considers the diverse preferences and expectations of our clients.
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Lateness in Delivery:
In the event of any delay in the scheduled delivery time beyond the agreed-upon timeframe, Tasty Touch Catering will waive the delivery charges.
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Waiter Performance:
If any waiter provided by Tasty Touch Catering is deemed rude or inefficient in their service delivery, applicable discount or waiver on waiter fees.
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Food Portion:
We endeavor to provide ample food portions to accommodate the specified number of guests. In the unlikely event of insufficient food, refund will be given on the agreed amount of shortfalls.
Conditions for Discount Eligibility:
Proof of Issue: Customers must provide proof, such as photos or videos, to support their claim before any compensation or discount can be provided.
Timely Notification: Clients must notify Tasty Touch Catering of any issues during or immediately after the event. Complaints made post-event will not be entertained.
Resolution: Upon verification of the claim, Tasty Touch Catering will determine the appropriate compensation or discount based on the severity and impact of the issue.
Communication & Investigation:
Issues during events must be reported to the onsite waiter for immediate resolution. If unresolved, customers should provide evidence and notify our customer service team promptly for further investigation.
Compensation:
Compensation will solely be provided for particular food items or services deemed deficient, faulty, or below the standard of quality.
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Food Poisoning Policy:
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At Tasty Touch Catering we are committed to providing high-quality, safe, and delicious food to our valued customers. However, we understand that despite our best efforts, unforeseen incidents such as food poisoning may occur. We have implemented the following policy to address such situations and ensure customer satisfaction:
Customer Safety and Well-being:
a. If a customer believes they have experienced food poisoning after consuming our catering services, they should contact us immediately to report their illness.
b. We take all reports of food poisoning seriously and will prioritize the health and well-being of our customers.
Investigation and Verification:
a. Upon receiving a report of food poisoning, our team will promptly initiate an investigation to determine the cause and assess the validity of the claim.
b. We may request additional information from the customer, such as specific details about the event, symptoms experienced, and medical documentation if available.
c. We may also collaborate with relevant health authorities to investigate and address any potential food safety issues.
Refund Eligibility:
a. If our investigation confirms that the customer's illness resulted from consuming our catering services and is directly linked to a foodborne illness, we will offer a refund of the affected portion of the catering order.
b. The refund amount will be determined based on the specific circumstances of the incident, such as the number of affected guests or the extent of the food items involved.
Refund Process:
a. Once the refund eligibility is established, we will initiate the refund process within 14 days from the date of verification.
b. Refunds will be issued using the original payment method, unless otherwise agreed upon between the customer and our company.
Modification of Terms:
Tasty Touch Catering reserves the right to amend these terms and conditions regarding food quality and discounts at any time, with or without prior notice.
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Acceptance of Terms:
By engaging Tasty Touch Catering's services, the client agrees to adhere to the above terms and conditions. Any disputes arising from these terms will be resolved through good faith negotiation between the parties.
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Please ensure to review and acknowledge these terms before engage us your event caterer.
If you feel that we are not abiding by this privacy policy, you should contact us immediately at 010-274 7950 / 010 988 7606 or via email at tastytouch@gmail.com