Compensation and Discount Policy
At our catering company, we value our customers and strive to provide them with the best possible service. In order to maintain fairness in our pricing policies, we do not simply provide compensation or discounts without proof from the customer's side.
Therefore, we have implemented the following catering compensation & refund policy:
Proof of Issue: If a customer encounters an issue with our service or food quality, they must provide proof, such as photos or videos, to support their claim before we can provide any compensation or discount.
Timely Notification: Customers must notify us of any issues they encounter during the event or immediately after it has concluded. We will not entertain complaints made after the event has ended, as it becomes difficult for us to verify the validity of the claim.
Resolution: Once we have verified the claim, we will determine the appropriate compensation or discount to be given to the customer, based on the severity of the issue and its impact on the event.
Communication: We will communicate the resolution to the customer and provide any necessary details on how the compensation or discount will be provided.
Investigation: Any issues that arise during the event must be brought to the attention of the waiter in charge at the event. The Waiter in charge will investigate the issue and try to address it on the spot if possible. If the issue cannot be resolved immediately or the issues is related to Waiter in charge, the customer should provide the necessary proof and notify our customer service team as soon as possible after the event. This will allow us to investigate the issue further and determine the appropriate compensation or discount.
Compensation: We will only compensate for the items or services that caused the problem. We cannot provide compensation or discount for any other items that were not related to the issue. For example, if the issue was with the quality of food, we will only compensate for the affected dishes or perhaps, if the issue is related to the Waiter in charge, we will waive the Waiter charges
FOOD POISONING POLICY
At Tasty Touch Catering we are committed to providing high-quality, safe, and delicious food to our valued customers. However, we understand that despite our best efforts, unforeseen incidents such as food poisoning may occur. We have implemented the following policy to address such situations and ensure customer satisfaction:
Customer Safety and Well-being:
a. If a customer believes they have experienced food poisoning after consuming our catering services, they should contact us immediately to report their illness.
b. We take all reports of food poisoning seriously and will prioritize the health and well-being of our customers.
Investigation and Verification:
a. Upon receiving a report of food poisoning, our team will promptly initiate an investigation to determine the cause and assess the validity of the claim.
b. We may request additional information from the customer, such as specific details about the event, symptoms experienced, and medical documentation if available.
c. We may also collaborate with relevant health authorities to investigate and address any potential food safety issues.
a. If our investigation confirms that the customer's illness resulted from consuming our catering services and is directly linked to a foodborne illness, we will offer a refund of the affected portion of the catering order.
b. The refund amount will be determined based on the specific circumstances of the incident, such as the number of affected guests or the extent of the food items involved.
a. Once the refund eligibility is established, we will initiate the refund process within 7 days from the date of verification.
b. Refunds will be issued using the original payment method, unless otherwise agreed upon between the customer and our company.
c. We will provide written confirmation of the refund, including the refunded amount and any additional relevant details.
a. We consider every instance of food poisoning as an opportunity for improvement. We will take appropriate corrective actions to prevent similar incidents in the future, such as reevaluating our food safety protocols, enhancing staff training, or conducting internal audits.
Lastly, we would like to emphasize that we highly value our customers' satisfaction and appreciate their business. We aim to provide the best possible service and address any issues that may arise during our catering services.
Therefore, we kindly request that all issues or concerns be resolved mutually between the customer and our company. We believe that communication is key in resolving any issues, and we would like to work together with our customers to find the best possible solution.
We assure our customers that we will always do our best to provide fair and reasonable compensation or discount for any issues that may arise, but we hope that our customers will also understand that we need to maintain fairness in our pricing policies.
We thank our customers for their understanding and cooperation and look forward to providing the best possible catering service to them.