Service Quality and Client Resolution Policy

At Tasty Touch Catering, we are dedicated to making your event a success through fresh ingredients, strict hygiene, and standardized culinary excellence. Your satisfaction is our priority, and we value open communication to ensure every meal meets your expectations.
 

1. Service Standards & Resolutions
While we strive for perfection, we have established the following fair guidelines for when things don't go exactly as planned:
 

Food Quality: Taste is subjective, but quality is our bond. For verified concerns regarding food quality, we offer a 5% to 7% discount on the specific item affected.

Timely Delivery: We value your schedule. If we arrive after the agreed-upon timeframe, your delivery charges will be waived.

Staff Professionalism: Our team should always be helpful and polite. If a waiter’s service is found to be inefficient or discourteous, we will provide a discount or waiver on the service fees.

Portion Accuracy: We aim to provide ample servings. In the rare event of a shortfall for the guest count specified, a refund will be issued for the portion of the shortage.
 

2. Fair Claims Process
To ensure a quick and fair investigation for both parties, please follow these steps:

On-Site Reporting: Please report any immediate concerns to the Event Coordinator or Lead Waiter during the event. Taking note of their name helps us resolve the issue on the spot.
 

Documentation: To justify compensation, please provide photo or video evidence of the issue.

3-Day Window: Please submit any formal claims within 3 days post-event. This allows our team to investigate while details are fresh.

Scope: Any approved compensation is calculated based solely on the specific food or service item affected, rather than the entire event package.
 

3. Health & Safety (Food Poisoning)
Your well-being is our highest concern. At Tasty Touch Catering, we maintain strict hygiene standards to ensure every meal is safe. In the unlikely event of a health concern, we follow a transparent and thorough verification process:
 

Immediate Notification: Please contact us immediately if any guest suspects a foodborne illness after consuming our catering.

Documentation for Review: To conduct a fair and accurate investigation, we require the following documents and information:

Impact Details: The total number of people who consumed the food and the exact number of reported cases.

Event Attendance: A copy of the attendee list (if available) for tracking purposes.

Medical Reports: Official documentation from a medical professional confirming a diagnosis of food poisoning for the affected parties and medical bills.

Investigation & Resolution: Upon receiving the complete documentation, our team will promptly initiate a review. If a direct link to our catering services is confirmed, a refund for the affected portion of the order will be processed within 14 days.
 

Acceptance of Terms
By engaging Tasty Touch Catering, you agree to these terms. We believe in resolving all feedback through good-faith communication to ensure you remain a happy, lifelong client.

Please review these standards before finalizing your booking.

If you feel that we are not abiding by this privacy policy, you should contact us immediately at 010-274 7950 / 010 988 7606 or via email at tastytouch@gmail.com